Prehospital omvårdnad - konsekvenser för patienten när ambulanspersonalen utsätts för hot och våld

Sammanfattning: Background: Threats and violence are common in the prehospital environment. Each patient should be offered the same care and treatment, regardless of condition and situation. Studies from emergency services and hospital wards show that patient care and nursing are affected when staff are exposed to threats and violence. Few studies have been found describing how patients' care and nursing are affected when ambulance staff is being exposed to threats and/or violence. Objective: To investigate how nurses experience that patients' care and nursing are affected if ambulance staff are exposed to threats and/or violence. Methods: Qualitative design with semistructured interviews. Nine interviews with nurses in ambulance/ambulance nurses were conducted. In order to process and analyze the material, a qualitative content analysis was used. Results: Patients care and treatment are affected if the ambulance staff are exposed to threats and/or violence. Fewer or no parameters were taken and treatment could be delayed or completely omitted. Examination of the patient was done partly or not at all. Alcohol- and drug affected patients did not receive the same care and treatment as demented patients even if the threat and violence were the same. Creating distance between patients and carers as well as trying to find alternative workflows were examples of what the ambulance staff did to enable care and treatment even in vulnerable situations. Conclusion: When ambulance staff were exposed to threats and/or violence, the patient was affected through examination, care, nursing and treatment. Threatening and/or violent patients did not receive the same treatment as non-threatening and violent patients. No strategies are found to deal with threat and/or violence-prone patients in need of prehospital care.