Relationer mellan chef och medarbetare från generation X, Y och Z : En studie om skapandet av högkvalitativa relationer mellan chef och medarbetare i kommunala verksamheter
Sammanfattning: Title: Relationships between managers and employees of generation Z, Y and Z: A study of the creation of high quality relationships between managers and employees in municipal organisations Authors: Frida Petersson and Sophie Montgomery Keywords: Leadership, Generations, LMX theory, Trust, Respect, Loyalty Introduction: Sweden is currently facing a labor shortage in the public sector. The organisations and managers must therefore focus on keeping employees with the right competence within the organisation. Previous research show that followers tend to be more loyal to the leader than the organisation. The managers must therefore build relationships with the employees. Research also show that relationships between leaders and followers differs depending on the quality. Relationships can either be of high or low quality. For managers it is crucial to build high quality relationships as it leads to several positive organisational effects. A high quality relationship is based on mutual trust, respect and loyalty. The LMX theory does not take generational differences into account but since research show that generations differ, this study will examine how the creation of trust, respect and loyalty differs depending on the employee’s generation. Research question: How can the creation of high quality relationships between managers and employees differ depending on the employees’ generation? Delimitations: This study focuses on educational professions within municipal organisations. Further, in this study only the generation of the employees has been taken into account, not the generation of the managers. Purpose: The purpose of this study is to describe and understand differences in the creation of trust, respect and loyalty between managers and employees of generation X, Y and Z. Method: A qualitative approach has been used in this study. Three managers and employees of different generations were interviewed. Findings: In this study, a more nuanced view of the LMX theory has been developed based on generational differences. The result of this study is that the creation of trust, respect and loyalty between managers and employees differs depending on the employees’ generation.
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