Dold marknadsföring på sociala medier : En kvalitativ studie om konsumenters attityder mot influencers dolda marknadsföring på sociala medier och de ageranden dessa attityder leder till

Detta är en Kandidat-uppsats från Södertörns högskola/Företagsekonomi; Södertörns högskola/Företagsekonomi

Sammanfattning: Purpose: The purpose of this study is to gain an understanding of the link between attitudes and actions to influencers’ undercover marketing in social media from a consumer perspective, as this is lacking in today's research. Theoretical reference frame: The study uses theories, concepts and previous research that are within the field of the study. These include: Attitudes to Advertising -The Attitude Model, The Functional Attitude Theory and Word-of-Mouth. Method: The study is based on a qualitative method in the form of semi-structured interviews. The interviews consisted of four different themes based on seven questions. Respondents have been selected using an non-probability selection. A total of 14 respondents participated in the survey. Results: The results indicate that respondents either have a negative or a positive attitude towards influencers’ undercover marketing in social media. The actions the respondents make when they come into contact with the phenomenon is that they either buy or do not buy the product that is presented. Further actions respondents make is seeking information about the products, stop following the influencers and spreading negative or positive information to other consumers. Conclusion: The conclusion is that consumers have different attitudes towards influencers undercover marketing in social media and depending on their preconceptions of undercover marketing, their actions differ. Consumers with a positive attitude to the concept usually buy the product and spread positive Word-of-Mouth to other consumers. Consumers who on the other hand have a negative attitude towards influencers undercover marketing in social media tend to refrain entirely from a purchase and spread negative Word-of-Mouth to other consumers.

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