Aktörer, nätverk & information : Om informationsförmedling i det akademiska biblioteket

Sammanfattning: This study focuses on the encounter between the academic librarian and the academic library user with a specific need for information. The aim of the study is to examine the process of mediation of information and to uncover any inherent problems or systemic inertia that may occur within that process. Special attention has been given to information-seeking behaviour in the digital age and the possibility of viewing information literacy as a meta-literacy. The difference between the surface web and the academic invis- ible web is also investigated. Empirical data was collected by the use of ethnographic fieldwork at the Karolin- ska Institutet University Library over a period of five weeks. The data is analysed using actor-network theory as a point of departure. Actors, networks, mediators and intermediaries involved in the process of mediation of information are identified and defined. By tracing techno-economic and socio-technic networks the actors’ in- centives are uncovered, as well as the various transactions in which they are engaged. The study sheds light upon a significant difference in participatory motivation between the face-to-face reference work and the information literacy course incorporated within curricula. The use of actor-network theory enables information to be seen as an actor among other actors and during the analysis of the empirical data the topic of the nature of information is discussed using the model of the DIKW-hierarchy. A shift in the academic library towards a hybrid institution engaged in both the dispersion of information and the production of information is uncovered and the possible consequences of this shift are also discussed. The further development of the academic librarian’s educational role might be a viable option in the develop- ment of information literacy education in higher education.