Analyzing VoIP connectivity and performance issues

Sammanfattning: The appearance of Voice over IP (VoIP) revolutionized the telecommunications word, this technology delivers voice communications over the internet protocol (IP) networks instead of the public switched telephone network (PSTN), calls can be made between two VoIP phones as well as between a VoIP phone and an analog phone connected to a VoIP adapter [1]. The use of this technology gives access to more communication options compared to the conventional telephony but the users face different problems, mostly connectivity and performance issues related to different factors such as latency and jitter [2], these factors affect directly the call quality and can result in choppy voice, echoes, or even in a call failure. The main objective of this work was to create a tool for automatic analysis and evaluation from packet traces, identify connectivity and performance issues, reconstruct the audio streams and estimate the call quality. The results of this work showed that the objectives sated above are met, where a tool that automatically analyzes VoIP calls is created, this tool takes non encrypted pcap files as input and returns a list of calls with different parameters related to connectivity and performance such as delay and jitter, it does as well reconstruct the audio of every VoIP stream and plots the waveform and spectrum of the reconstructed audio for evaluation purposes.