Fenomenet medarbetarupplevelse

Sammanfattning: Medarbetarupplevelse (employee satisfaction or employee experience) is an organizational phenomenon that has become an ascending work-process within the HR-profession. Through five interviews with various HR-practitioners, we managed to answer this essay’s three framing questions: 1) How can medarbetarupplevelse be defined? 2) Which essential and mutual factors can we identify in the interviews? 3) How does the HR-function work with medarbetarupplevelse? We have used a phenomenological approach during the conduct of the study, where we mainly worked in the consense of Giorgi’s phenomenological analysis method. The result presents that medarbetarupplevelse can be defined both as a concept and a work process. Furthermore, medarbetarupplevelse is defined by the interaction between organizational functions and employees’ individual experiences of their employer. The mutual and essential factors that have a significant impact on the work with medarbetarupplevelse are leadership and organizational culture. Another essential factor is the “new generation” who have started to enter the labor market. We have, through our qualitative interviews, identified that HR-practitioners describe working with employer branding, exit-meetings and onboarding as crucial processes for the work with medarbetarupplevelse. In order to give more substance to our phenomenological study, we have analyzed the empirical material through various theories concerning leadership, exit-meetings and employer branding.