Supporting Production Ramp-Up with Knowledge Management & Competency Modeling : A study on how to support higher productivity and better employee working conditions

Sammanfattning: The purpose of this study is to describe how competency modeling and knowledge management can support a ramp-up of an existing complex production. An abductive study approach is used, to keep the study open for new directions to generate new theories. A case study is done at ABB Machine, followed by two reference cases at Scania and Volvo. Semi-structured interviews are used together with observations to get qualitative data. A conceptual framework is used in the interviews to easier connect the data to the theoretical framework. The data is compiled and analyzed with a thematic approach. Empirical and theoretical data is separately analyzed, followed by a discussion how they could support a ramp-up process. Results showed that competency modeling and knowledge management together support a ramp-up better by improving knowledge transfer and flexibility. Flexibility is created from strategic modeling where personnel hold several competencies which enable for greater adoption to existing production. With proper knowledge transfer, new staff can be introduced more efficiently, and experienced ones can broaden their competencies furthermore. Also, it gives effects such as better work mood, new approaches on matters and less ergonomic injuries. The results also showed the importance of time required for transfer, which if not respected can effect ramp-up quality negatively. The recommendations for complex factory production is to use more competence broadening, comply with the time needed, have skilled trainers, and collective goals for the whole organization.