HUR KAN ORGANISATORISKT VÄRDESKAPANDEBASERAT PÅ IMPLEMENTATIONEN AV NYA IT-SYSTEM MÄTAS?

Sammanfattning: The interest in business benefits is an area that is constantly growing, especially in regard to the development of IT systems. As a result of this, it may be important to study the phenomenon and identify which factors and components are important for an organization to investigate when implementing a new IT system. The purpose of this thesis is to investigate organizational value creation during the implementation of a new IT system. This is done by studying system X and discovering its potential effects, as well as capturing relevant factors and describing their relationships to an organization. To investigate this area, we have conducted a qualitative case study that is consistently grounded in data. The data that we have collected throughout the work has been obtained from semi-structured interviews with daily users, as well as developers of system X. The primary findings for this study that have been discovered are mainly five factors that can affect business benefits. The overarching theme that has emerged is that communication is a large part that permeates most factors, although there are other important aspects that contribute to understanding business benefits.