Kriskommunikation under covid-19: den tolkade informationsrepresentationen : En policyanalys om informationsöverföring från myndigheter till regionala och lokala aktörer

Detta är en Kandidat-uppsats från Mittuniversitetet/Institutionen för informationssystem och –teknologi

Sammanfattning: Covid-19, also known as the coronavirus, took the world by storm after the outbreak in Wuhan in December 2019. A rapid spread of infection started and it is still ongoing. Many parts of the society are affected, and the flow of information to society has not been as important for long. That information is interpreted and transmitted correctly is of great importance. How are recommendations from responsible authorities interpreted at national level, at regional level, and at local level?    This policy study analyzes regulations and documents from national, regional and local levels of society on the basis of the theories Risk and Crisis communication, Distributed Cognition and quality theory. Finally, it contributes to an increased understanding of how public Risk and Crisis communication is interpreted from national to regional and local levels of society during an ongoing pandemic.   By analyzing the result with a WPR approach to analysis, the study finds a lack in communication, which leads to the information representation from regional and local society levels not being optimal during a crisis situation like COVID-19. The study finds patterns in the communication that can be improved and one conclusion is that DC can be used as an explanatory model to how information is being spread through different levels of society. Proposals for further research is to examine how DC can be applied in the development of communication for information transfer and how the quality theory can be applied to better the information transfer.

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