How to design remote usability testing tools to enhance and support moderators skills

Sammanfattning: This thesis aimed to investigate how moderated remote usability testing (RUT) tools can support the moderator's role and skills to create design principles for RUT tools. The study gathered knowledge of how to perform a RUT and the skills of a good moderator. This study resulted in a contextual inquiry with findings of what could support or obstruct the moderator according to the moderator's role and skills, opportunities and difficulties with RUT tools. The findings led to design principles of designing RUT tools to support the moderator's role and skills. The study resulted in usability, user and functional requirements with a prototype of a RUT tool to visualize how to use the design principles.