Effektivisering av godsflöden i terminalen : En fallstudie på Postnord AB

Sammanfattning: Background: Many processes play a critical role in making non-manufacturing operations work as optimal as possible. One of these processes that is an important part of these activities is the goods flow process. If this process does not function effectively, this can affect the entire business, which in turn will lead to huge costs and lead times. It is therefore important that the flow of goods in the terminal works well because customers nowadays require that goods that they place an order have to be delivered as soon as possible. Purpose: The aim of the study is to find solutions for streamlining flow of incoming and outgoing goods, which will reduce unnecessary transport distances between goods reception and delivery ports, as well as finding a solution for lack of surface. Methodology: All necessary information has been collected by using qualitative and quantitative data and with the help of various types of interviews: semi-structured and unstructured, as well as participating in observations to initiate process mapping and find new terminal design. Subsequently, cost savings were achieved by comparing the new and old terminal design, after that calculations were performed to see how much surface use was made more efficient with movement of LKM stock. Conclusion: By analyzing incoming goods flow and changing port usage in the terminal, in other words by increasing the number of ports for a department and by distributing goods flow between ports in an optimal manner, goods flow efficiency can be achieved. Non-manufacturing operations work can improve its productivity by optimizing floor space usage and eliminating waste and defects which effect goods handling.