Influencer marketing ur ett konsumentperspektiv : Hur attityder, förtroenden och WoM påverkar köpbeteendet

Detta är en Kandidat-uppsats från Södertörns högskola/Företagsekonomi; Södertörns högskola/Företagsekonomi

Sammanfattning: Influencer marketing is a marketing method that more companies are using when it comes to marketing a brand. The use of social media influencers in advertising has increased and therefore we want to investigate this from a consumer perspective through a qualitative method with 13 semistructured interviews. The purpose of the study was to gain a deeper understanding of how SMIs influence consumers' buying behavior. To understand this, consumer attitudes and trust in the phenomenon have been relevant factors to examine. The study also aimed to find out whether WoM or SMIs have the greatest impact on consumers' buying behavior. The results have shown that SMI's impact on consumers' buying behavior depends on whether attitudes are positive or negative. Consumers with positive attitudes towards SMIs have a greater tendency to acquire what is marketed in comparison with consumers who have negative attitudes towards SMIs, who instead refrain from buying. Factors that increase the trust in SMI are whether the consumer feels connected, feels honesty and that SMI markets products / services within its area of expertise. What has proven to play a significant role when it comes to influencing consumers' buying behaviors and attitudes is what the environment's perceptions, opinions and experiences about the phenomenon look like (WoM). It has emerged that the respondents have a greater trust in their acquaintanceship than they have in SMIs.

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