Från affären till dörren : En kvalitativ analys av ICAs matkasses och Linas matkasses Instagram-konton

Sammanfattning: Food and media have become two popular aspects in todays society. The growing interest and commitment of food has resulted in companies offering prepared food bags that can be delivered to your doorstep. This study examines how the two companies ICAs matkasse and Linas matkasse use Instagram as a way to strengthen their external communication. By illustrating the communication through a recipient perspective and a content analysis, this study brings knowledge about organizations use of Instagram. The theory used as a basis for this study are mainly Kevin Lane Keller’s customer-based brand equity, communication theories such as Stuart Hall’s encoding/decoding and semiotic theories such as Roland Barthes mythology. The methods used were a qualitative content analysis to establish the brand equity of each organization, and focus group interviews to identify factors for customer perceptions on Instagram. The results of the study show that both the organizations studied used some posts on Instagram that were misinterpreted by the interview subjects. Other posts had great pictures, but the text didn't always match up, which led to the post being misleading. Linas matkasse tried to connect to their recipients, while ICAs matkasse had a more professional feeling and mostly advertised their products. The conclusions were that both organizations need to know their audience better and connect with them more by using a more interactive approach on Instagram.