Samarbete inom den digitala arbetsplatsen : En kvalitativ studie om användande av samarbetsplattformar hos IT-vana kunskapsarbetare

Sammanfattning: As the workplace becomes increasingly digital, tasks have shifted from being physically demanding to instead digitally processing knowledge and information. Employees are therefore regarded as knowledge workers and for them to succeed in the digital workplace, they place high demands on IT systems that encourage communication, collaboration and document management. To meet the knowledge workers needs, it has become increasingly common to implement collaboration platforms. However, organizations often implement collaboration platforms without further thought about how they should be used. At the same time, there is no knowledge of previous research that shows what factors make employees use collaboration platforms. The purpose of the thesis is therefore to investigate which factors lead to IT accustomed knowledge workers in the IT consulting industry using the collaboration platform in the digital workplace. By examining knowledge workers' perceptions of their use, we hope to be able to find answers to the factors that contribute to the use of collaboration platforms. The thesis applies a qualitative approach through semi-structured interviews on ten IT accustomed knowledge workers divided into two organizations in the IT consulting industry. To consider socio-technical aspects of use, empiricism has been analyzed with a conceptual model that integrates Theory of planned behavior and Technology acceptance model. Our results show that attitude, subjective norm, perceived behavioral control, perceived usefulness and perceived ease-of-use play an influential role in the use of collaboration platforms. At the same time, subjective norms and perceived usefulness are proposed to be the factors that have the strongest impact on use.