Off Airport Bagdrop

Sammanfattning: Over the past nine years, the number of travelers traveling through Swedavia’s airports has increased significantly. The increase has placed a high demand on Stockholm Arlanda Airport’s infrastructural capacity. In order to avoid major expenses on the development of the terminal buildings Swedavia has developed a project called “Off Airport Bagdrop”, which gives the travelers the opportunity to leave their luggage at a location outside the airport. This way the number of passengers and luggage in the departure hall at Terminal 5 can be reduced. The thesis examines how the service can be developed, what is needed for it to work as well as which problems must be solved. A process map and a timeline have been created to visualize the luggage handling process and its lead times. With data gathered through interviews and observations, three solutions have been identified. The best solution, with Swedavia’s perspective in mind, has then been selected. The solutions identified in the report are as follows: • A permanent “Off Airport Bagdrop” at Stockholm Central station where travelers in the vicinity of central Stockholm have the possibility to check in their luggage and get it transferred to the airport to then be able to tour the city or run errands. • The long-term parking Alfa and Beta at Arlanda where the travelers who arrive with their cars have the possibility to check in their luggage at the parking lot. This way they can begin their journey more comfortably • A “Pop Up”-service targeting group bookings, events and sport holiday travelers by providing temporary “Drop Off Points” at selected locations. We conclude that the latter alternative, the “Pop Up”-service, solves the capacity problem in the best way. This alternative is also the easiest to implement and captures the large number of passengers and luggage that create the capacity problem at Arlanda.