"Det är så samverkan ska fungera" : En fallstudie av hur lokala aktörer agerar när en krissituation uppstår

Sammanfattning: Abstract The purpose of this essay is to investigate how a local authority acts when anunexpected event occur. It´s done with a basis in two crisis communicationstheories; Coombs SCCT theory and Gilpin and Murphys complexity theory,which largely are each other’s opposites. To conduct the study, a case studyof the floods that hit Kristinehamn in the summer of 2014 was carried out,which gave us a good opportunity the achieve the aim of the study. Themethod used was qualitative research interviews. A total of eight people wereinterviewed, all of whom in some shape or form were involved in solving theKristinehamn crisis. Some of the questions we wanted answers to during theinterviews were if the communication between the authorities and othersword well or less well, and what it was that in that case made the communicationsuccessful or unsuccessful. The result of the study shows that the staffand the people around the staff subconsciously uses the basics of the complexitytheory, which they also think is the best suitable theory of the twoused in this study when it comes to resolving crisis in an effective way.Another result from this study was that in the minds of the people responsiblefor the handling of the crisis, this crisis was solved in the best possible way.And also that the critical factors behind this success was things directlylinked to the basics behind the complexity theory, such as the formation ofthe crisis team, the personal knowledge of the people involved and thatseveral of the crisis mangers had experience from similar events from earlierin their lives.