Hur ambulanspersonal upplever och hanterar sin arbetssituation : en litteraturstudie

Sammanfattning: Background: One million emergency cases, which includes any type of ambulance transportation, are handled each year in Sweden. Ambulance personnel are required to have the ability and knowledge to identify all patients’ individual needs in different environments. Therefore, the ambulance nurse holds a great responsibility in the ambulance service whereby incorrect treatment could result in a catastrophic outcome. Aim: To describe how ambulance personnel experience and cope with their work situation. Another purpose was to review the sampling of the studies. Methods: This descriptive literature review is based on twelve scientific articles which was searched through the databases Cinahl and PubMed, and then compiled under three main themes and six sub-categories. Main results: Ambulance personnel use to a large extent their experiences based on prior knowledge and experiences to cope. Ability to interact and co-operate with other was elementary, both before, during and after the encounter with the patient. The ability of maintaining a balance between presence and distance, which is required to nurture the patient in an integrated way, was difficult in demanding situations. Through reflection, especially with the support of others, difficult experiences could be processed, resulting in both professional and personal development. Conclusion: Ambulance personnel meet and take care of their patients based on their previous knowledge and experiences. Therefore, further research should aim at finding how lived experiences could be transformed into valuable knowledge.