IT-outsourcing – dolda kostnader

Sammanfattning: Many corporations turn to IT-outsourcing to focus more on their core competence or to cut the IT-budget. There is one caveat, the costs presented at a first glance does not always present the entire truth. Instead the costs run deeper and so-called hidden costs exist beyond the contractual cost. Reducing these hidden costs may very well be crucial to the entire IT-outsourcing endeavor. However many firms are not aware of these costs and as such they have a reduced chance of success. Increasing this awareness is the intention of this paper. One organization with about 30 users is studied herein. Hidden costs in the IT-outsourcingprocess may exist in; contracts, vendor selection, transferring IT-functions, managing and measuring the effort. Reducing hidden costs is done early in the process; the contracts should be airtight and specific, proper vendor research is a must. Critical IT-activities is best left in-house and IT-competence must be retained by the organization regardless of outsourced activities. If the job is done properly in the early stages the end result will likely be better.