Process mapping, first step towards business excellence : A case study at Golvet Göteborg

Sammanfattning: Continuous improvement of processes is one important aspect of quality management and the way towards excellence. Companies are at different stages of business excellence, but the way is long, and the improvement process is never ending. For a company to start its journey towards business excellence, there are many means, guidelines and models to use but no single way that guarantees the success and no generic mean that can be extended to all types of companies. That’s why this paper tries to initiate process improvement journey at Golvet Göteborg by applying excellence models for process optimization and making a process map of warehousing to recognize improvement areas and act upon that. To do this, a literature review in areas of quality management and business excellence is conducted with focus on process management. By interviewing key persons at the company, a map of warehouse process is illustrated and based on that possible improvements are suggested to leadership.