Pandemiårets effekter på en storbanks samordning, kommunikation och relationer : En fallstudie om en storbanks övergång från arbete på kontor till arbete på distans

Detta är en Kandidat-uppsats från Södertörns högskola/Företagsekonomi; Södertörns högskola/Företagsekonomi

Sammanfattning: This quantitative case study is made on a bank in Sweden that has been forced to work from home due to the restrictions followed by the corona pandemic. The research was accomplished on Mars and April 2021 and proceeds from three changing aspects in the organization on working from home which are: coordination, communication, and relations. Two central theories for the study are the contingency theory based on Mintzberg ́s (1983)coordinating mechanisms and structure and Poser ́s study Distance Leadership in International Corporations (2017). The method was done through structured interviews and there were in total 45 respondents participating which contained both leaders and followers. The results showed that there had been a change in all three aspects, the coordination had been more decentralized, the communication was not as frequent as when the employee worked in a common office which had shown effects in both the efficiency, where the followers believed that it had become more efficient, but the leaders thought that it had become less efficient. Misunderstandings in communication had increased according to both followers and leaders. Relations between coworkers showed negative effects on working from home, whilst their relation to their leaders did not change. The leaders did not interpret much change to their employees.

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