Evaluering av Secure Connection Manager : med fokus på användarvänlighet och effektivitet
Sammanfattning: In today’s computerized society more and more companies choose to utilize new applications that can ease the way of handling the information. For many of us is imperative that the process as efficient as possible if one takes in consideration the size of savings that this new application can bring. The developer of the evaluated system is SYSteam AB Huskvarna and they are the ones that gave us this assignment. The application that we evaluate is SCM (Secure Connection Manager). It is already used today by big companies such as Telia and Ericsson to search for errors in telephone servers placed all over the country. The reason why this application is used is to increase the efficiency of error searching without traveling to the location of the servers. The issues that the report focuses on are the system’s usability and efficiency for the user. Since the application is already in use we must be aware that just small adjustments are going to be made afterward. In order to evaluate an already developed system we interviewed users that are familiar with the application and were willing to be answering our questions.Those users’ opinions have been crucial to us and our evaluation. The result is a gathering of tables and data which methodically describes every subject in our questionnaire. These subjects are the following: navigation, design, content and efficiency. Our analyses results show a positive reaction to almost all the subjects treated in the questionnaires. Several opinions and comments during the interviews confirm this statement. The theoretical methods used to form this opinion are the heuristics rules that we followed, but also some of the most useful principles from theory books about interaction design. The conclusion is, as the results of our evaluation show, that the system that we evaluated (SCM) is both efficient and user-friendly. We would like to thank all the users, which took part in our study, as well as our supervisors both at university and at SYSteam AB Huskvarna. Thank you!
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