Cloud ERP and its Critical Success Factors in Small Swedish Firms

Detta är en Master-uppsats från Uppsala universitet/Företagsekonomiska institutionen; Uppsala universitet/Företagsekonomiska institutionen

Sammanfattning: More companies of differing structures and sizes are starting to utilize CERP systems where it contributes to eliminating most physical investments needed for a traditional ERP system. This makes CERP systems more obtainable for small firms compared to traditional ERP systems where fees can be adapted to fit the firm size. However, there are no established information about CSFs pertaining to CERP in small Swedish firms and thus leading to this study. The purpose of this study is to generate knowledge on the critical success factors of the post implementation phase of CERP systems. This has been done through an abductive methodology where CSFs pertaining to CERP in small Swedish firms have been identified through the lens of a unified CSF model and analyzed using structural contingency theory. The data in the study was collected through semi-structured and unstructured interviews that were conducted with respondents in management positions in small Swedish firms utilizing CERP systems. This led to the findings of the study where eleven CSFs pertaining to CERP during post implementation were identified. These findings suggest a high importance in the factor, vendor dependability where a control shift from the organization to the vendor was identified pertaining to CERP during post implementation in small firms. This differed from the findings of earlier research pertaining to CSFs for ERP during post implementation in large firms where the control was suggested to be mostly with the organization.

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