Användare från båda håll ? Utökat informationsstöd inom design av registreringsprocesser

Sammanfattning: During spring 2001 we have been involved with our bachelor thesis at Doberman Digital Agency, an Internet related webdesign company. We have focused our work on the registration process via digital medias such as the Internet. During our workprocess we have been conducting a number of studies and analyses of workrelated materials. Ethnographical methods such as structured interviews and participant observations were primarily used in our work. We also widely used brainstorming in our designprocess. Active participation in workshops and design sessions have been progressive factor to us when it comes to collecting basematerial for both mock-up and prototyping work, but also in the writing of the actual report. Our goal has been to brake the traditional view on today?s design of registrations and this in turn has brought forth new ways of thinking in this area. We wanted to explore the possibilities of replacing the traditional registrationprocess with such a process that would still make the user feel safe in the environment, and still be differentially noticeable Through the use of metaphoric design in our work we have been able to produce alternative solutions and ways of looking upon registration design. We have foregone the traditional physical formregistration way as a starting point for new and innovative digital ideas and thoughts. From a human standpoint the most central part of our study has been the many aspects and ways of viewing today?s registration design. We have sought to produce a better way of cooperation between the involved parties of a registration, namely the user and the serviceproducer. We think that a better way of communicating is paramount when it comes to satisfy the needs and demands of both the parties. In this report we will be showing our suggestions to improvements within the digital registration process. This has come out from our work with material from interviews, literature, self-experience and of course prototyping.