Användbarheten i Business Intelligens-system : Utvecklingen av användbarheten och funktionaliteten i ett webbaserat BI-system

Sammanfattning: The purpose of this study is to evaluate an existing user interface. The company in question has a web-based user interface (available through logging in via their website), but they are interested in making the process of using the interface more convenient and the interface more accessible, so that users without a background in computing can properly manage the interface. At the same time they want to apply additional functionalities in order create and to manage increased traffic on the company’s website. For this reason it is important to take into account the issues involved in human-computer interaction (HCI) as well as aspects of cognitive psychology in order to make the tool and the web interface more usable, more motivational, and therefore more efficient and professional. When I refer to the system as “more useful”, I mean firstly that it should work better and provide better and more useful information to users. I also mean that it should become more user-friendly, which involves both being easier to use and more difficult to use incorrectly. I have had to pay attention to, and reflect over, values, structures, norms, rules, motivational factors, and routines in order to improve the usability of the web interface.