Emosjonelt arbeid i offentlighetens tjeneste : En kvalitativ studie av politiets emosjonelle arbeid

Detta är en Kandidat-uppsats från Högskolan i Halmstad/Sektionen för hälsa och samhälle (HOS); Högskolan i Halmstad/Sektionen för hälsa och samhälle (HOS)


A police officer may be subject to anumber of complex situationsand stresses intheir everyday work in which different emotionsmay occur, and whereemotional labour is necessary.  Our intent of the study isto increase understanding of the emotional partof the police work. How the police areexperiencing an emotional preparation for work,experiencing the feelings that occur in work,and how emotions are processed. Wewill also see howthe police handlethe transmutation from their private feelings anddeal with the waythey express the emotional expressions that the colleagues and thepublic expect to see in different situations. We will see how theyhandle the transmutation from public feelings toprivate feelings again.The intention of the study is also to see if thereare organizational conditions that cansimplify the emotional labour of a police,and identify the conditions. We haveconducted seven qualitativeinterviews. By means of thecollected empirical and the theoretical basewe will analyze the emotional labour of a police, and analyze the factors that may affect the emotionallabour.The analysis describes the presence of individual factors, social support and organizational factorsthat can affectthe emotional workof a police. We illustratethe emotional workof a police with thehelp of a model that shows the relationship between different the factors.

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