Adapting to new qualitative work tasks : A case study on Volvo Group on finding adaptation barriers and how the finance professionals comprehensively adapt to more qualitative work tasks.

Sammanfattning: Background: Businesses today are transforming its financial and operative processes in order to survive on the market. The human interaction of the standardised work tasks is being replaced by Robotics Process Automation (RPA) in order to make the finance processes less costly and more time efficient. Thus, human employees are delegated more qualitative work tasks and their behaviour as well as knowledge are in need to be changed. In this process, barriers may occur, and managers need to make their employees adapt in a comprehensive way to overcome these.  Purpose: The purpose of this thesis is to find adaptation barriers that occur when the finance professionals are adapting to more qualitative work tasks, and how the managers will make their employees do so in a comprehensive way.  Method: In order to carry out relevant information for this thesis, an abductive single case study was used. The qualitative data was conducted through semi-structured interviews with finance professionals at Volvo Group to retrieve appropriate data and valid information.  Findings: What was found from this research is a lack of the helicopter view among finance professionals today, which becomes the main barrier when they adapt to more qualitative work tasks. There are several steps which can be acknowledged from the two models McKinsey 7S and ADKAR in order to make the employees attain the helicopter view. Summarising these steps, it is clear that the main purpose for a successful adaptation process is to keep the employees involved and updated.