"Det är det jag brukar säga, vi jobbar ju med ständig kriskommunikation" : En receptionsstudie av hur känslor används av kommunikatörer samt tolkas av mottagare i hållbarhetskommunikation

Detta är en Magister-uppsats från Umeå universitet/Institutionen för kultur- och medievetenskaper

Sammanfattning: The purpose of this reception study is to increase the understanding of how perceptions correspond between communicators and recipients regarding which feeling is perceived to engage the most in the context of sustainability communication. The theoretical frame stretches from Sara Ahmed's theory about how actions are reactions of feelings, the green gap, living in denial, Tim Jensen’s theory about environmental guilt and theories in politics that include subactivism and Chantal Mouffe's theory about the importance of an “us and them” in opposition political movements. The study also includes theories within semiotic analysis, reception analysis and Stuart Hall's encoding/decoding model. The reception study is divided into two methods. The first method is a visual semiotic analysis that made it possible to find the preferred reading of the commercials. The second method is qualitative interviews which made it possible to analyse the way recipients interpret the message of the commercials. Analysing tools within reception analysis were applied to the material from the interviews with the recipients. The study also utilized a comparative analysis of interview responses between the communicators and recipients to locate possible differences in perceptions of sustainability communication.   The study's results show that positive emotions encourage recipients to maintain the already sustainable lifestyle they consider themselves to have but it also make them feel skeptical to the message. The negative emotions encourage them to make a behavior change but it also makes the recipients feel hopeless. The analysis however shows that the target group do not believe that they will make any further changes as they already believe that they are acting sustainably. The study has also identified some of the challenges that communicators face when it comes to sustainability communication. One is that the recipients respond best to the communication that they tend to avoid and another challenge is to find the balance between positive and negative emotions so that the recipient feels that the message is trustworthy. The study has also shown the importance of giving the recipients sustainable tools they feel they can act on. Dissonance between recipients and communicators regarding the sense of community has been located.

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