Från innovation till branschstandard : En kvalitativ studie på hur arbetsstyrningssystem med socioteknisk utgångspunkt kan utvecklas mot hemtjänsten och hur The Technology Adoption Life Cycle kan nyttjas som marknadsstrategi

Detta är en Kandidat-uppsats från Södertörns högskola/Medieteknik; Södertörns högskola/Medieteknik

Sammanfattning: This undergraduate thesis discusses how a new type of workforce management system successfully can be developed from a socio-technical perspective for businesses in the home care service to adopt and benefit from the tool. To answer the question “How can companies that develop high-tech workforce management systems (WFM-systems) towards the home care sector use The technology adoption life cycle for the tool to go from innovation to industry standard?”. A qualitative method is used in the form of a case study. To collect the empirical material, semi-structured interviews were conducted with respondents from three different Swedish home companies services and a company that is developing a high-tech WFM-system for the home care sector. The substrate for the theory is based on how companies that develop high-tech WFM-systems can be inspired by The technology adoption life cycle to increase their competitiveness and avoid collapse due to the gaps that exist between different market segments and their varying needs.  Through analyzes of the collected empirical data, the authors of this thesis have concluded that the home care sector is facing a digital transformation where the implementation of high-tech WFM-systems is considered necessary. The reason behind this is that high-tech tools that use advanced algorithms for scheduling can improve resource management, while reducing costs and travel times. In order for the implementation to achieve the desired effect, these tools need to be developed in accordance with a socio-technical perspective where both home care businesses and technically able developers work together to create tools that have a positive impact on the future of the industry.

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