Att trivas på jobbet : En kvantitativ studie om trivsel och sociala relationer på ett svenskt callcenter

Sammanfattning: Research have concluded that social relations are an important factor that counteracts stress and increase comfort levels at the workplace. The purpose for this study has been to examine how, and if, different background factors affect the employee’s social relationships and job satisfaction but also if social relationships affect job satisfaction. The survey was conducted as an exploratory survey in which the dependent variables were studied on the basis of gender, age, period of employment and project. It turned out that no statistically significant relationship was found between background variables and job satisfaction. However, a statistically significant relationship was discovered between respondents' social relationships and job satisfaction level. Age and period of employment are factors that affect social relations inside the company.  In summary, the study provides support to theories that strong social support in the workplace improves job satisfaction. Age and period of employment create the conditions for social relationships between its employees and managers. There are also some indications in the data to suggest that age affects the employees job satisfaction.