Sociala agenter på arbetsplatsen - Vem gör jobbet ? : En kvalitativ studie om AI-roboten som den nya arbetaren
Sammanfattning: The future workplace may not be a place just for human workers but will likely be filled with artificial intelligence, robots and agents being colleagues instead of tools. In some industries where a shortage of personal is a central issue, digitalization in various fields can be explored as a mean to help. This study aims to discover different aspects regarding a social agent that has been implemented at a dental clinic with a purpose to preform different tasks that is normally regarded as human tasks. By conducting interviews and observations it was possible to shine light at a variation of underlying factors to take in to consideration when implementing such an agent at a workplace. The study showed that even if an agent is capable to help people with their questions and tasks many users chose other alternatives that did not include getting help from the agent but instead meant that they used other alternatives.
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