Information needs of gravel roads stakeholders :  A case study to elicit the requirements of future users of a cloud-based information system

Sammanfattning: Within any ecosystem, information needs are shared to be fulfilled and to support the ecosystem in a way or another. They are vital for designing appropriate information systems that will provide those needs. In this thesis, the gravel road ecosystem is studied, where efficient information sharing is not enabled due to the lack of appropriate information systems. Thus,when focusing on the gravel roads ecosystem, information plays a crucial role regarding the maintenance acts upon these roads. Moreover, not enough literature investigates theinformation needs of gravel roads stakeholders with the aim to improve the maintenance ofthese roads. Therefore, this thesis intends to elicit information needs of gravel road stakeholders by performing an exploratory case study. The case study forms a part of an ongoing project with the goal to build a cloud-based information system for a sustainable gravel road maintenance. Data were collected through telephone- and online-based interviews with several key stakeholders in Sweden and were thereafter structured through template analysis. The major findings were a set of information needs and several needed sensors within the pre-mentioned information system. This thesis concluded that the future cloud-based information system in the ongoing project is a useful system for sharing vital information among future gravel roads stakeholders, considering the variety of needed information that affects the maintenance of the gravel roads.