Creating a Sense of Presence in Remote Relationships : A concept of Calm Ambient artifact

Sammanfattning: Loneliness is a growing social problem that affects people from different age groups. Studies have shown that loneliness is prevalent more in young adults and the elderly demographic. Loneliness can pose serious health issues like cognitive malfunction, heart disease, stroke, depression, etc. People who stay alone from friends and family tend to feel lonelier. Conventional communication tools like a phone or video calls or using social media applications can help the users connect with people but also have adverse effects. As a result of this, the potential of an alternative nonverbal mode of communication needs to be explored. The research aims to understand individuals' behavior, traits, and hidden needs when it comes to loneliness. The purpose is to suggest an alternative way of communication that creates a sense of presence and ensures mental well for the people living alone and suffer from emotional loneliness. The concept of Calm and ambient technology has been explored in this thesis as an alternative means of communication. Users’ needs were gathered from eight semi-structured interviews, and two stakeholders were identified. Over forty ideas were generated from brainstorming. The ideas were sent to twenty individuals through snowballing. The response from them was analyzed and narrowed down by using concept screening and concept scoring. The final concept was a device called ‘One home lamp.’ The device uses light to show the presence of remote family members or loved ones to a person living alone. This concept product was then evaluated through ‘Mankoff’s heuristics’ to see its credibility as a calm ambient artifact.