Att navigera på en kommunal webbplats : – En studie om menystruktur och navigation på Nyköpingskommuns webbplats

Sammanfattning: Websites for municipalities has a wide target audience and therefore the website has to adapt to all involved. This bachelor thesis focuses on the issues that may occur on Nyköping municipality’s website in form of menu structure and navigation. The purpose of this study is to create a development suggestion for Nykoping.se as it shows possibilities in development. With the help of earlier research in navigation on mobile phones, and menu structures in general, multiple analytical tools has conjured in form of the User experience, Human-computer interaction and Usability to help analyze results of this study. In collaboration, methods in the form of user testing and semi-structured interviews later opened up to comparisons. The analysis shows a number of both quantitative and qualitative similarities that conjure into a couple of development suggestions. The proposals implies a menu structure where the user is already able to provide a clear overview of the content of the site in the form of a hierarchical menu from the start page. This means that the user can be able to overcome a large amount of information on the same web page which can benefit the user experience and Nyköpings municipality’s visitors.