INTERNET OF THINGS INOM DRIFT OCH UNDERHÅLL I FÖRVALTNINGSSKEDET

Sammanfattning: Abstract Purpose: This work presents Internet of Things or IoT in facility management; operation and maintenance. One of the many functions of IoT is making “smart” building components, which can communicate when they break and can be controlled from a distance. Today there are many articles on how you can use IoT in buildings but not as many on how you can use it in operation and maintenance of real estates. Therefore, the aim of this thesis is to investigate the possibilities of IoT in facility management; operation and maintenance work. This is investigated by the questions: (1) How can IoT be used in the facility management; operation andmaintenance work? (2) What are the savings in terms of workhours that can be made by using IoT in facility management; operation and maintenance work? (3) What is the attitude to IoT in the facility management industry? Method: The main strategy for this thesis is a case study in the facility section of the municipality in Jönköping. Approaches include interviews with IoT-consultants and employers at the facility section, document analysis of the workhours for different tasks of a operation technician and a literature study. Findings: The first question is answered by that IoT can be used for almost everything because of the huge amount of sensor types and that new ones are constantly in the making. You can also make unique IoT systems which contributes to the flexibility.The limits today are costs and finding value in the collected data. The second question is answered by that saving possibilities exists. Calculations are made based on attitudes from respondents and what they think are possible savings.This results in savings of about 13 000 workhours/year out of 30 000 workhours/year which equals 40 %. The third question is answered by that both employers at the facility section and IoT-consultants find IoT in facility management interesting. Of the different work-categories, it is interesting to mention that the most positive are the real estate managers and the maintenance engineers and the least positive are the operation technicians. Implications: Conclusions made are that the possibilities of IoT in facility management; operation and maintenance are many. In the future, a lot of savings of workhours can be made by using IoT. Since interest in IoT exists at the facility-section future studies should explore the costs of different IoT-systems. If the municipality of Jönköping chooses to implement IoT in their facilities they can become a role model for other facility managers. Limitations: The limitations in this work are the different costs of IoT-products and how the IoT-systems are built. The work tasks investigated include only supervision-tasks.