Informationsutbyte mellan myndigheter : Hur tillgång till information påverkar handläggningsprocessen

Sammanfattning: Information is considered to be the organization's greatest asset and an important strategic resource. To have access to accurate information affects the organization's efficiency and goal fulfillment. Information and exchange of information in a government organization is particularly important because the organization has responsibilities towards two different parties linked to each other, the individual as part of the public and governments appointed by the public. Legislation, regulations and system support have been developed in order to protect both the individual and the organization. Rules and procedures go hand in hand and are used to ensure that the right person partakes in the welfare system at the right time. But there are situations that require more information than the organization has access to and where the exchange of information between authorities and other organizations is the only way for the individual's rights to be met. It is important that efficiency does not come at the expense of personal integrity or a loss of trust in the organization. In this study I have looked at the impact that information and information exchange have on case management within the Swedish Pensions Agency. I have taken part of current exchange of information and the principles on which it is based. To be able to reflect on what impact information has on integrity and trust in the welfare system I have looked at relevant research. Furthermore, I have interviewed six key persons who have a strategic responsibility in area of importance for the Swedish Pensions Agency's information exchange between organizations and authorities. I have reached the conclusion that information and access to it is associated withintegrity and trust in the welfare system and public values.