UTVECKLING AV KOMMUNIKATION MELLAN KRAVSTÄLLARE OCH PROJEKTÖR INOM SMÅHUSINDUSTRIN

Sammanfattning: Purpose: It has been established that the lack of good communication in construction projects in Sweden makes the projects about 13% more expensive. The same year that the study was made the 13% equals about SEK 32 billion. The building process goes through several phases which involves actors from different organisations. These actors should then in a project form share information between each other in order to produce a building. Most actors are part of the process for a short period of time and it is therefore important that information and knowledge is passed on correctly. A specifier defines the information received from the client and creates a specification that they forward to the construction planner. It is in this interface that problems often occur that lead to delays and revisions. The objective with this report is to point to possibilities in communication that leads to more effective communication that could result in an economically more profitable construction process. Method: The report is both a qualitative and a quantitative study and selected research methods are literature studies, case study, interviews, polls and risk analysis. Findings: The study concludes that coordination of information is a problem in the business and that three causes is considered to have great risk. The problem is caused by employees that not have a holistic perspective on the process in which they are involved, the problem is caused by projects that are started are not sufficiently prepared, the problem is caused by information that are constantly changing during the project. To avoid this problem and make the communication more effective one should encourage two-step communication and stress the importance of confirmation, one should increase the holistic perspective of the employees and one should give the construction program more time to be completed provided that the construction program is more complete and / or can ensure that an unfinished program work does not affect the following work. Furthermore, routines for the above actions should be created and followed. Implications: The conclusion of the report is that a holistic perspective between construction planners and specifiers is a significant factor for these players since their processes affect each other and that they are dependent on each other to create a successful construction project. Given the fact that the construction process is long and involves a number of actors, it becomes important to prepare their projects properly and not start them before they are completed, as problems that arise in the later stages of the process can be expensive. Since information often change during the process, effective coordination between its actors becomes important. Limitations: The study has only investigated the relationship between specifiers and construction planners. The study did not take into account the company's production organization. Not including production in the study means that answers to inadequate communication can be lost. Nor has the study taken into account the role of the customer. Keywords: Communication, Planning process, Sales process, Suboptimisation, The building trade, Risk analysis