Managing Change : A case study about internal transparency when managing digital transformation

Sammanfattning: A process many organizations face today is digital transformation, and with it comes both challenges and opportunities. A field of research that should be more explored than it is, is the internal transparency in such a process. This issue is fundamental when managing a digital transformation to be able to achieve a successful result. Therefore, this study aims to answer the following research questions: “How is transparency being practiced during a system's implementation in a municipal authority?” and “How can managers be supported to maintain transparency when managing a digital transformation?”. This study is conducted with the support of the theoretical framework “Dynamic capabilities theory”. Through qualitative research, including semi-structured interviews, and document analysis, it resulted in a discussion regarding suggestions, and specific opportunities and challenges to consider while in a digital transformation. This thesis resulted in identifying what should be included in guidelines to support internal transparency. It also presents suggestions on how to, efficiently, manage employees through a digital transformation.