Exploring barriers to Mobile e-ID adoption : A government perspective on Republic of Moldova Mobile e-ID

Sammanfattning: As more and more governments have embarked on the e-government path, providing digital interaction with its citizens has boosted the demand for trusted electronic identity solutions that can ensure an official match between an online identity and a physical one. Along with this trend, the affordability and diffusion of mobile devices has translated into a strong push for governments to diversify e-ID channels by developing digital identification on mobile devices also known as Mobile e-ID. Mobile e-ID offers citizens legally binding identification, authentication and qualified electronic signatures and it has been already successfully implemented by some countries at a nation-wide scale. Extant research has investigated mobile e-ID from a technical oriented perspective focusing on potential deployment models, however little is known about the challenges a country is facing in making mID adopted by a wider number of users/ citizens. Addressing this, I run a case study on Republic of Moldova’s nationwide mobile e-ID solution to investigate the barriers to Mobile e-ID. Accordingly, I identify 18 barriers which are organised into 5 categories.