“...Man behöver faktiskt inte reagera på allt” : En kvalitativ studie om stresshantering och organisationskultur inom Socialtjänstens barnavård

Detta är en M1-uppsats från Stockholms universitet/Institutionen för socialt arbete; Stockholms universitet/Institutionen för socialt arbete

Sammanfattning: This is a qualitative study focused on social workers experience of stress and their coping strategies in the light of organizational culture. Previous research shows that stress is common in social services and highlights five coping strategies that social workers use. It also shows that the organizational culture has an impact on the social workers work environment. This study shows that the stress social workers experienced was mainly connected to workload, administration and moral stress. The coping strategies that the social workers used were both problem focused and emotion focused. The strategies used were compensatory strategies, standard lowering strategies, disengagement, voice and exit. They also tried to handle stress through walks, talking to friends and training. We identified two forms of organizational cultures, professional and organizational culture characterized by by silence lack of support . In the not professional organizational culture support from management was poor and the social workers main strategies were exit and standard lowering. In the professional organizational culture they experienced good support from both management and coworkers. They used to a larger extent compensatory strategies and were more satisfied at their workplace. The reliability in this study is affected negatively due to the low number of respondents.

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