Kartläggning av tvärfunktionella verksamhetsbehov för framtida utveckling av OAS

Sammanfattning: The management of information is one of the key aspects within a successful andefficient product development process, particularly regarding complex products.Scania CV AB is at the moment developing a new IT-system, OAS, which aims tomanage the company’s product data. With this as a background, the purpose of thismaster thesis is to identify the cross-functional user needs within Scania’s organizationconcerning product data and the management around it. To fulfill the purpose, an empirical study consisting of 40 personal interviews with 50representatives from different functions within Scania’s organization was carriedthrough. The empirical data was then analyzed focusing on identifying thecross-functional needs and issues. The study points out that there is a big potential regarding improvement among themanagement of product data. For example, a lot of time is spent by the users to findthe requested information and to copy data manually from one IT-system to another.The most important findings, in terms of cross-functional user needs within Scania’sorganization, are the integration of Scania’s many IT-system and to make informationmore accessible. Further needs are regarding the ability to follow a product’s entirelifecycle, better support for the user’s understanding of the complex product, anenhanced management of Engineering Change Orders and a better supportconcerning the product structure.