Introducing Story Points and User Stories to Perform Estimations in a Software Development Organisation. A case study at Swedbank IT

Sammanfattning: Today, software can be found almost everywhere. The software development industry is a large industry, but unfortunately the process of developing software is associated with exceeded budgets and delays. Many companies now use one of the agile processes to meet the changing requirements that often cause the problems. One of these companies is Swedbank IT, a company that has used the agile process Scrum for some time but now wants to see how they can make further progress in their agile work. The aim of the work presented in this thesis is to investigate if the introduction of story points for estimation and further developing the utilisation of user stories when gathering requirements can be used to achieve this progress. The first part of this thesis is a literature study where the agile process Scrum is described. The concepts user stories and story points are also explained. The second part is an interview study with seven people working at Swedbank, all involved in software development projects. Finally the interviews are analysed and some conclusions are drawn. The conclusion is that the introduction of story points and further encouragement of the usage of user stories can actually help Swedbank IT make further progress in their agile work. It can also increase the efficiency of the team and facilitate the collaboration between Swedbank IT and the business side at Swedbank.