Interpersonella konflikter på arbetsplatsen : En kvantitativ studie om verksamma arbetstagares upplevda interpersonella konflikter

Detta är en Kandidat-uppsats från Linnéuniversitetet/Institutionen för psykologi (PSY); Linnéuniversitetet/Institutionen för psykologi (PSY); Linnéuniversitetet/Institutionen för psykologi (PSY)

Sammanfattning: Background: Interpersonal conflict may have a significant impact in organizations since blue collar-workers can spend time and effort on other things then their main duties. This can lead to less profitability for the organizations, that is why this is something worth exploring. Previous studies shows that many factors work together to create interpersonal conflicts between blue collar-workers. The purpose of this study was to examine if interpersonal conflicts has any significant correlation with interpersonal relations, experienced supervisor support, well-being, age and years in the workplace and if there is any gender differences. Methodology: This study was implemented on 67 blue-collar workers (42 men and 25 women) from five different organizations in the south of Sweden. To examine the result this study used a survey. The survey had three demographic questions: gender, age and years in the workplace. Four validated questionnaires was used as instruments to measure if interpersonal conflicts had any correlation with the examined variables: Interpersonal Conflict at Work Scale (ICAWS), Interpersonal Conflict in Organization Scale (ICOS), Social Support Scale (SSS) and Job-related Affective Well-Being Scale (JAWS) Result: The result showed that interpersonal conflicts had a significant correlation with interpersonal relationships, experienced supervisor support, well-being and years at workplace. The result showed that interpersonal conflicts had no significant correlation with age. The gender differences were further tested in the variables but did not find any statistically significant differences. Conclusion: The result of this study confirms that interpersonal conflicts correlates with interpersonal relations, experienced supervisor support, well-being and years in the workspace.

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