Arbetsmätningssystem på Scania Vehicle Service Information : En analys av nuläget samt framtagande av rekommendation för framtida utveckling

Sammanfattning: Scania CV is one of the world's largest truck manufacturer. It is not only the directproduction of vehicles and methods that are important for Scania but also the servicemarket handling spare parts, repairs and workshops. The department Vehicle ServiceInformation construct standard times through work measurement for particularworks in the workshops. The software application STAM is used in the servicemarket to create and store standard times which then are exported to theworkshops' own systems.The purpose of this master thesis is to analyse and evaluate the internal workmeasurement system that includes standard times and the software STAM. Also,based on external analysis and benchmarking of other systems suggest appropriatefuture development within the area for Scania Vehicle Service Information.In order to perform the investigation, interviews and studies have been doneinternally at the departments that are involved in work measurement as well asexternally at Scania workshops. A comparison of other systems have also beencarried out among external firms within work measurement systems and software.Theoretical discussions regarding work measurement, socio-technical systems andpreparation of change projects has been used as a foundation for understanding theissues surrounding work measurement systems.Our results show a series of demands both internally at Scania and externally atScania workshops and their need for standard times. Advantages and disadvantages oftoday's system has also been identified and how the other firms' software could fit inScanias organisation. Today there are many opinions on how work measurement andstandard times should work and be handled.The general perception, is that there are problems with work measurement today.The problems include both technical aspects of STAM but also organisational factorsincluding communication and structure. Since the availability of adequate standardtimes is very important to the workshops, development of work measurement cantherefore result in customer benefits and market competitiveness.Important in this context is not to put too much faith to the technical aspects such asSTAM and software developement. Instead, in order to achieve satisfying results inthe development of work measurement system, the software must be modified to theorganization and not vice versa.This motivates to commence with the development of the work process byidentifying and defining the organisation and work processes as desired. Only thenshould development or replacement of the software STAM be made to be able towork effectively with work measurement for Scania Vehicle Service Information.