Socialhållbarhet i webbforum : Hur påverkar deltagarna varandra genom interaktion   på Internet

Detta är en Kandidat-uppsats från Mittuniversitetet/Avdelningen för data- och systemvetenskap

Sammanfattning: Trolling can affect a web forum and the social sustainability of a forum thread through an activity that leads to negative consequences for participants and participation. Trolling means posts with insults and attacks that are intended to provoke and irritate. By studying the consequences of interaction in web forums on programming, a better understanding of social sustainability is created. Social sustainability aspects concern human well-being but also basic needs for survival. A qualitative approach, inspired by netnography, provided the opportunity to interpret the contexts that arise in a forum conversation and how participation is influenced by the contributions of different participants. The approach created the basis for answering the research question: How does the interaction between participants affect social sustainability and what are the consequences of meetings in both national and international web forum for programming discussions? The analysis of data was conducted through interpretation of text and a process adapted to the netnography, which meant abstraction and comparison, control and refinement, generalization and theorizing. The results show that international forum threads, with English as the communication language, are less socially sustainable, than the national ones. Almost half of the forum threads in the study, 8 out of 17, can be assessed socially sustainable. Kudos trolling with interference in the interaction is recorded the most times but is only found in 3 of 17 forum threads. All forum threads that addressed school assignments were influenced by misunderstandings and a lack of understanding regarding the description of the question or answers.

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