Different recipient designs with dialogue partners : An experimental comparison between a Chatbot and a Human communication partner

Sammanfattning: Chatbots are becoming more common in modern society, but there are almost no studies that explore both the differences and causes that divides human communication from communication with a chatbot. The aim of this thesis was to explore different recipient design people take when communicating with a human and a chatbot. A chatbot was built and an experiment was conducted that measured the performance and experience of the participants. A thematic analysis then found out causes for these experiences. The study focused on finding new differences in addition to exploring people’s boredom, frustration, understanding, repetition, and performance in a task. The study found differences and causes in people’s recipient design when communicating with a human compared to a chatbot, as well as differences in the performance of a task. Hopefully, this will help future research figure out solutions for the differences found.