Effektivisering av inleveransprocesser på lager : Med Human Lean aspekter

Sammanfattning: Logistics is an integral component in making the production process more efficient in companies. An important concept in logistics is lead time, the time it takes for a product to go through the process from inbound and outbound to the customer. A normal logistical process comprises the initial receival of goods, controls upon arrival and further quality controls carried out before the product ends up in the storage. The delivery process is a central process with many sub-processes including varying working methods and routines that can result in permeating inefficiencies in the company if they aren’t done properly. The purpose of the study is to identify causes of inefficiency that might cause extended lead times and reduced productivity in the delivery process. This is achieved by studying the internal workflow and routines of Volkswagen Parts Logistics delivery process.  This study’s based on a case and the data is gathered by semi-structured interviews and observations at Volkswagen Parts Logistics. Thereafter the results are analysed through literature and scientific articles.  The study first identifies one cause of inefficiency through factors such as simplification, synchronization, communication and integration. To identify the root-cause, a root-cause analysis has been used on these factors, which are then compiled into a cause and effect diagram and finally six factors have been explained. From the analysis and discussion of the six factors, four improvement suggestions have been submitted to Volkswagen Parts Logistics. The suggestions included education & training, standardized working methods, understanding the whole process and cooperation between groups. The study presents a scientific gap regarding the efficiency improvement of lead time with Human Lean aspect with a focus on the delivery process. The study contributes to the gap through the six factors and improvement suggestions based on analysis and discussion.