Standardization : Implementation of Process Standardization in a Decentralized organization

Sammanfattning: Title: Standardization - Implementation of Process Standardization in aDecentralized OrganisationBackground and problem: Developing mutual operations increase efficiency and facilitate management control, which is important for unit comparison in decentralized organisations. Many organisations worldwide choose to standardize their processes because of these advantages. But standardization is not without problems since it brings negative effects that need to be considered.Purpose: The purpose of this study is to compare the units within the company in order to identify differences and important factors when considering standardization. The study also intends to contribute to the knowledge concerning standardization by identifying essential factors for a successful implementation, based on how the company operates at present. This intends to result in recommendations for the company to use when standardizing their processes regarding POC.Methodology: This study consists of a qualitative case study on a company, which is in the process of implementing standardization. Interviews were performed in three of the company’s Swedish offices.Conclusion: The study shows that standardization will bring several benefits for the company and the recommendations are to proceed with the implementation process. The company must however take action in order to make the implementation possible. By introducing a mutual template for models, document best-in-class procedures and adopt them, set procedures for storing essential documents, and increase the knowledge and understanding for other units’ procedures and needs.