Från köp till betalning - Hur digitalisering kan förbättra processer : En fallstudie i en inköpsprocess

Sammanfattning: Within the constantly developing area of technology where digitalization has become a leading factor for success. Where digitalization in a rapid pace is being applied to the majority of businesses, and organizations now for the most part are constructed and based on digital solutions. To conquer the market space and becoming more competitive through the advantages that digitalization brings. This is where the previously to some extent overlooked part of businesses operations, the purchasing process, have come to be increasingly important. Since the amount of information and data that organizations today deal with, has incorrect management of information and ineffective purchasing processes during longer periods of time been seen to accumulate extensive costs, and in the end, time consuming measures. How can digitalization then contribute to a more efficient process, and in what ways.For the study to be carried out, an abductive approach was used where empirical material was acquired through observations, interviews and ten simple questions. This in combination with collecting theories, allowed the writers to form a perception on how far research has come in terms of connecting digitalization and the purchasing processes. This was done by the fact that the study was performed as a case study on the selected company’s purchasing department and its chosen environment. Furthermore, this opened up for the section regarding the company’s present situation which showed that purchasing mainly was done through two approaches, these are förrådsinköp and fritextinköp, that both contain slightly different activities. In these processes there are a handful of systems and activities that have the potential to increase efficiency in different ways. By comparison with the theoretical reference framework, it turns out that the process itself does not include any strange activities. It also shows that the case company is working on digitization at a level that involves ERP systems and its own developed systems. These systems work primarily towards internal communication and information management needs.Shown in the study is that there are systems that can’t be used as intended. This stems from the fact that unnecessary tasks are taking place, even though there are conditions that would allow these to not exist. These tasks can be seen as the likes of controls, faulty handling of information and poor quality of data. In order for the digitalization to work as efficiently as possible, all systems should be reviewed and designed according to a comprehensive digitalization strategy. Once this is determined, then the efficiency and optimization of existing systems can take shape based on this. As a result of this, work regarding concrete efficiency opportunities related to tasks such as order points, controls, increased integration and new applications can be made possible.