Implementering av nytt kvalitetssystem : och behovet av förändringsledning

Detta är en Uppsats för yrkesexamina på avancerad nivå från Mittuniversitetet/Institutionen för informationssystem och –teknologi

Sammanfattning: In today’s market all companies want to find advantages against its competitors. A common way to do that is to change quality management system. One of those methods is Lean where focus is to create value to the customer and minimize waste. However common changing quality management system is, the success rate is low. This study is a case study on a department in a company where the implementation of Lean and 5S has stopped. To discover why interviews with the personnel in the department is done. The questions are based on an article written by Almeida Marodin and Saurin [1] where they categorized 14 barriers to Lean implementation. Out of the interviews emerged that they did not feel any responsibility for working with Lean and that they had problems with keeping the momentum. To remedy this recommendations where given how the department can create an higher commitment and understanding for working with Lean through change management and Kotters eight step model.

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