"Ideas are simple. Implementation is Hard." : En Fallstudie om Nyckelfaktorer för Implementering av Planeringssystem inom Hemtjänsten

Sammanfattning: Background: Home care are a very common form of care and many prefer this form of care in front of hospitalized care. The home care service is therefore in need of a planning system in order to plan its work as efficiently as possible. Many of these implementations fail. Purpose: Many implementations in the home care service fail. The purpose of this paper is therefore to investigate what critical success factors project managers should focus on to achieve a successfull implementation. Method: This study has been conducted with a qualitative study as research method. A literature study was carried out by finding previous research in the field, which was then used as a theoretical framework. This was then compared with the empirical evidence acquired through semi-structured interviews with people with experience of implementations in the home care industry. Result: The result shows that the CSF’s that appeared in the literature study should also be used in practice. In addition, three new factors were identified Conclusion: All of the CSF’s presented in the literature study were reinforced by the interviews conducted with the informants in this study. References to how these should be used have also been developed. For example, the focus on the factor resources should primarily be put on the resource time.This study also concludes that depending on the type of organization it is about, such as small private companies, private medium-sized companies or municipal-owned businesses, focus should be on different CSF’s.